welcome to the
parent zone

 

We have put together a list of the most frequently asked questions asked of us by parents; we hope you find these useful. Of course, if you have any further questions please do not hesitate to ask.

 

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How do I book extra sessions?

You should contact the nursery manager to confirm availability or see availability sheets displayed in nursery.

How do I pay for extra sessions?

Extra sessions will be invoiced the following month.

What do we do if we are on holiday and do we still need to pay?

Please let the nursery know if your child will be absent for holidays, your child's key person will be planning activities for your child and it helps them to be aware so they plan effectively for your child's next learning steps. Please see terms and conditions relating to holiday payments. Full fees will still be required if your child does not attend due to holiday.

Do I need to let you know if my child will not be attending nursery?

Please contact the nursery to let us know, your child's key person will be planning activities for your child and it helps them to be aware so they plan effectively for your child's next learning steps if your child is absent due to ill health it is important we are aware of any communicable illness. Full fees will still be required if your child does not attend due to ill health.

When will my child be eligible for the nursery education funding?

All children are eligible the first full term after they turn three. (In some circumstances funding may also be available from two years old, please contact the nursery manager for more information.)

Can my child attend nursery
if the are on medication?

Yes if it is prescribed by a doctor and it has been administered for 24hrs, this is in case of any allergic reaction.

What is your registration number and awarding body for tax credit information?

Ofsted are our awarding body, please see our inspection reports on the website for the registration number.

How much notice do you require if I wish to cancel my child's place?

One calendar month

How are fees calculated?

Fees are annualised

How much notice do you require in order to permanently alter sessions?

4 weeks notice in writing

How long will my child need to be absent from nursery if they are ill and do we have to pay?

Please see our exclusion policy. Full fees will be still be required if your child does not attend due to ill health.

What happens when my child
is ready to move rooms?

Your child's key carer will advise you when the time arises and when settling in sessions are due to commence to ease your child's transition. In addition we operate an open door policy and you can request to view any room at any time.

What food is provided for the children?

Breakfast, Lunch and a high tea are provided also a morning snack. We are part of the nursery milk scheme and your child will be offered 1/3 pint of milk each day they attend nursery.

What information should I expect to be given whilst my child is at nursery?

  • A daily diary will be prepared for you until your child is 2yrs & 6months.
  • A parents evening report each term
  • Termly newsletters
  • Monthly invoice

Do you have parents evenings?

Parent`s evenings are held twice a year. Should you wish to speak to anyone in the meantime please arrange a mutually convenient time.

How do I inform you if I have changed my contact details?

Please contact the nursery manager by email or in person or complete the online change of details form here

How can I read your latest OFSTED report?

Please see our OFSTED links on the nurseries contact page page

Why do I need to inform you where my child is going to pre school or school?

Transition into school is an important stage of your child's life and we work in partnership with your child's school to support this process including sharing of children's learning journeys and we invite reception teachers into our setting to meet the children in a familiar environment.

Do you accept childcare vouchers?

We accept most childcare vouchers, please note all vouchers must have your child's unique reference number on them or they will remain unallocated to your account. Vouchers are part of your monthly fees and must be received by the 1st of the month or will be subject to a late payment charge.

Policy on swapping sessions

Sessions are booked on registration any alteration to this pattern will require 4 weeks notice. Extra sessions can be booked if places are available but swapping sessions is not possible.

Discounts

We offer a 10% discount to siblings of children already attending the nursery and a 5% discount for employees of the NHS & NFU (please note that two discounts cannot be applied to the same family).